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Stoves4U Privacy Policy

Company: Stoves4U Limited (“Stoves4U”, “we”, “our”, “us”)

Location: Wellington, New Zealand


Why We Collect Your Information
We collect personal information to provide appliance servicing, manage bookings, issue warranties, and improve our services. This includes:
• Scheduling and confirming service appointments
• Managing customer records and service history
• Issuing compliance documentation and warranty tracking
• Communicating updates, offers, or service reminders

• Ensuring safety and regulatory compliance

What We Collect
Most data is provided directly by you when you:
• Book a service or request a quote
• Purchase a refurbished appliance
• Contact us via phone, email, or our website

• Interact with our CRM or service portal

We may collect:

• Your name, contact details, and address
• Appliance details and service history
• Payment and billing information
• Compliance-related data (e.g. test results, certification tags)

• Website usage data (via cookies or analytics tools)

How We Use Your Data
We use your data to:
• Deliver and manage services
• Maintain compliance records (e.g. AS/NZS 5761:2011 tagging)
• Issue invoices and receipts
• Send service reminders or updates
• Improve our operations and customer experience
We do not sell or share your personal data with third parties, except:
• When required by law (e.g. for tax or safety audits)
• When using trusted service providers (e.g. Odoo, accounting platforms) who help us deliver services securely


Data Storage & Security
Your data is stored securely using encrypted systems and access controls. We use platforms like Odoo to manage customer records and service workflows. These platforms are GDPR-compliant and follow best practices in data protection.

You can request a copy of your data, ask for corrections, or request deletion (unless we’re legally required to retain it).

Your Rights
Under the Privacy Act 2020, you have the right to:
• Access your personal information
• Request corrections
• Be informed about how your data is used
• Withdraw consent for marketing communications
To exercise these rights, contact us at info@stoves4u.co.nz.


Cookies & Website Analytics

Our website may use cookies or analytics tools to understand visitor behaviour and improve usability. You can disable cookies in your browser settings.

Third-Party Services

We may use third-party platforms (e.g. Odoo, Google Workspace, Stripe) to deliver services. These providers may process data on our behalf, but are required to follow strict privacy and security standards.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us
Stove4U Limited
7 Bute Street, TeAro, Wellington 6011
Ph 0277868848

info@stoves4u.co.nz